People and the conversations they have are at the heart of what make businesses tick.

It is now widely accepted that an engaged workforce can reap benefits for a business. A recent Gallup Survey found that corporations with higher engagement levels generated 27% higher profits, 50% higher sales, 50% higher customer loyalty and 38% above average productivity.

Furthermore, two out of three mergers fail when organisations neglect cultural issues - integrating and redefining organisational culture is critical to a successful integration.

Effecting successful change through clear understanding of context
At Hill & Knowlton, we believe people make change happen at all levels of an organisation. We also appreciate that successful change needs a clear understanding of the context within which change is occurring.

Designing conversations that engage employees and deliver solutions Hill & Knowlton works with clients to design and initiate conversations that engage employees, manage organisational and behavioural change and deliver solutions that make a difference to their business. Hill & Knowlton understands the power of storytelling, the value of sound communication channels, the impact of targeted messages and the importance of evaluation.

Service offerings
Our offer includes, but is not limited to:

• Change management - organisations' re-design, post-merger integration or change strategy design
• Communications strategy and planning - strategy development, audits and evaluation
• Communications services - writing, employee engagement workshops, storytelling and communications toolkits
• Leadership – communications training and strategic communications health-check

Hill & Knowlton Asia Pacific launched its regional Change and Internal Communications offering in February 2008.